Coronavirus (COVID-19) Response

Last updated Aug. 2

Preparing Campus For Fall Semester

Preparations continue for the start of the fall semester.

  • Classroom buildings have been modified for physical distancing and will have new signage noting the changes.
  • Facilities will be placing hand sanitizer dispensers, as well as refill stations throughout campus.
  • This video and document explain campus efforts related to indoor air quality.
  • Large tents at the Brickyard, Case Dining Hall, the Oval, Fountain Dining Hall and other locations provide more sheltered outdoor space for the campus community. Additionally, outdoor furniture will be placed on campus to provide more outdoor seating.  
  • The Facilities Division continues installing protective barriers on campus, including in general use classrooms and in other locations as requested.

If you have questions or need assistance, please contact the Facilities Customer Service Center at (919) 515-2991. You may also find the EMMC website a helpful resource.

Here is the status of specific Facilities services: 

Customer Service

The Customer Service Center continues operating 7 a.m. – 5 p.m. on weekdays. If urgent service is needed, dial (919) 515-2991. This number is staffed by personnel, who are working remotely and available to assist 24/7. During normal hours you may submit non-urgent requests through AiM if you are a Building Liaison. If you are accessing AiM from off campus you will be required to connect to the NC State network using the VPN Service. If you are not a liaison and need Facilities services, you may email facilities_service@ncsu.edu

Housekeeping

Interior cleaning continues based on building occupancy and use.  Particular attention is given to common areas, high-use areas and high-touch areas such as door handles, sink faucets and stair railings. Our cleaning staff are equipped with EPA-registered disinfectants, HEPA-filtration vacuums and other equipment to extensively clean facilities.

Mail Services

Mail Services resume routes on Monday, Aug. 3, to departments that have indicated (via internal survey) that they would like delivery. Departments that prefer pickup can do so Monday – Friday from 9 a.m. – 2 p.m. at the Mail Services Center, which is located at 621 Motor Pool Street in the Sullivan Shops II building behind Motor Pool. Please wear a face covering and bring your campus ID. Outgoing mail can also be dropped off during these times. For FEDEX or UPS package pickup and delivery, please call (919) 515-8568.  Central Receiving is located in the Surplus Warehouse at 3240 Ligon Street.

Utilities

The university’s five central utility plants are staffed and fully functional.  Steam, chilled water, electricity and water are available for all campus facilities. To reduce costs, Facilities Division personnel implemented energy conservation efforts in spaces with low or no occupancy.

Utilities Disconnect Requests

If a utility disconnect is needed by the customer or for a project, email facilities_service@ncsu.edu with the following information: the type of disconnect requested, date requested, building and location, who is requesting and contact information.  Internal disconnects require a work order or project number. The Customer Service Center will forward the information to all parties for approval and once the appropriate approvals have been met, they will notify the requestor if the disconnect request is granted or denied.   

Building Operations

Building support systems continue to operate as normal. Maintenance employees regularly check buildings with low or no occupancy.

Waste Removal

Campus waste is being collected consistent with campus activity.  To request waste service, call the Customer Service Center at (919) 515-2991.

Auto Shop

The Auto Shop will continue operating as needed to meet customer requests.  To arrange for service, call the Auto Shop at (919) 515-7754.

Warehouse

The Facilities Warehouse has returned to normal operating hours: 7 a.m. – 3:30 p.m. Monday through Friday.  

Projects

Design and construction projects that are currently underway will continue. Facilities project management staff are working remotely to keep projects progressing and will only be on campus if absolutely necessary (inspections, utility outages, etc.) and with approval from their supervisor. Anyone visiting construction project sites should notify the assigned Facilities project manager. We will do everything possible to keep construction projects on schedule but anticipate that COVID-19 restrictions will impact the completion date for most projects.

More about the university’s response to coronavirus is available at ncsu.edu/coronavirus. For additional details about the campus operations related to other university departments, visit Working@NC State During COVID-19.