Coronavirus (COVID-19) Response

Last updated Aug. 27

Here is the status of specific Facilities services: 

Customer Service

The Customer Service Center continues operating 7 a.m. – 5 p.m. on weekdays. If urgent service is needed, dial (919) 515-2991. This number is staffed by personnel, who are working remotely and available to assist 24/7. During normal hours you may submit non-urgent requests through AiM if you are a Building Liaison. If you are accessing AiM from off campus you will be required to connect to the NC State network using the VPN Service. If you are not a liaison and need Facilities services, you may email facilities_service@ncsu.edu

Housekeeping

Facilities will be placing hand sanitizer dispensers, as well as refill stations throughout campus. Interior cleaning continues based on building occupancy and use.  Particular attention is given to common areas, high-use areas and high-touch areas such as door handles, sink faucets and stair railings. Our cleaning staff are equipped with EPA-registered disinfectants, HEPA-filtration vacuums and other equipment to extensively clean facilities.

Mail and Packages

Mail Services will continue to operate routes, delivering mail and USPS packages to buildings across campus. For special considerations, please contact Amanda Franklin (acfrankl@ncsu.edu or 919-515-9858). Central Receiving will accept FedEx, UPS, Amazon deliveries if the drivers are unable to access the buildings. Central Receiving will contact the person listed on the packing slip or package label to arrange a time for pick-up or re-delivery. 

Utilities

The university’s five central utility plants are staffed and fully functional.  Steam, chilled water, electricity and water are available for all campus facilities.

Utilities Disconnect Requests

If a utility disconnect is needed by the customer or for a project, email facilities_service@ncsu.edu with the following information: the type of disconnect requested, date requested, building and location, who is requesting and contact information.  Internal disconnects require a work order or project number. The Customer Service Center will forward the information to all parties for approval and once the appropriate approvals have been met, they will notify the requestor if the disconnect request is granted or denied.   

Building Operations

Building support systems continue to operate as normal. This video and document explain campus efforts related to indoor air quality.

Waste Removal

Campus waste is being collected consistent with campus activity.  To request waste service, call the Customer Service Center at (919) 515-2991.

Auto Shop

The Auto Shop will continue operating as needed to meet customer requests.  To arrange for service, call the Auto Shop at (919) 515-7754.

Warehouse

The Facilities Warehouse operates 7 a.m. – 3:30 p.m. Monday through Friday.  

Projects

The Facilities Division installs protective barriers on campus as requested. Design and construction projects that are currently underway will continue. Facilities project management staff are working remotely to keep projects progressing and will only be on campus if absolutely necessary (inspections, utility outages, etc.) and with approval from their supervisor. Anyone visiting construction project sites should notify the assigned Facilities project manager. We will do everything possible to keep construction projects on schedule but anticipate that COVID-19 restrictions will impact the completion date for most projects.

Outdoor Spaces

Large tents at the Brickyard, Case Dining Hall, the Oval, Fountain Dining Hall and other locations provide more sheltered outdoor space for the campus community. Extra outdoor furniture has also been placed on campus to provide more outdoor seating.  

More about the university’s response to coronavirus is available at ncsu.edu/coronavirus. For additional details about the campus operations related to other university departments, visit Working@NC State During COVID-19.