COVID-19 Response

Last updated May 20

Here is the status of specific Facilities services: 

Cleaning and Disinfection

University Housekeeping continues enhanced cleaning procedures developed for COVID-19 throughout campus. Hand sanitizer stations are readily available campus-wide.

Indoor Air Quality

A video and document highlight efforts to optimize indoor air quality.

Outdoor Spaces

Outdoor seating is available, including outdoor tents and additional outdoor furniture in select campus locations. A map shows the location of these outdoor spaces.

Customer Service

The Customer Service Center continues operating 7 a.m. – 5 p.m. on weekdays. If urgent service is needed, dial (919) 515-2991. This number is staffed by personnel available to assist 24/7. During normal hours you may submit non-urgent requests through AiM if you are a Building Liaison. If you are accessing AiM from off campus you will be required to connect to the NC State network using the VPN Service. If you are not a liaison and need Facilities services, you may email

Mail and Packages

Mail Services delivers to one designated mail area in each building. All campus boxes within that building will receive their mail in the same spot. In-suite service is provided for accountable mail which requires a signature. Contact Mail Services (919-515-9858) if you wish to pick up your mail from Mail Services, which is located at 621 Motor Pool Street.


The university’s five central utility plants are staffed and fully functional.  Steam, chilled water, electricity and water are available for all campus facilities.

Waste Removal

Campus waste is being collected consistent with campus activity.  To request waste service, call the Customer Service Center at (919) 515-2991.

More about the university’s response to coronavirus is available at For additional details about the campus operations related to other university departments, visit Working@NC State During COVID-19.