Coronavirus (COVID-19) Response

Last updated Dec. 21

Here is the status of specific Facilities services: 

Cleaning and Disinfection

University Housekeeping continues enhanced cleaning procedures developed for COVID-19 throughout campus. Hand sanitizer stations are readily available campus-wide.


Classrooms are being prepared for at least six feet of physical distancing. Protective barriers have been installed, and signage has been placed that identifies modified seating arrangements.

Indoor Air Quality

A video and document highlight efforts to optimize indoor air quality. The Holiday Energy Savings Initiative will conclude by Jan. 3 or Jan. 11 (depending on building type/use) to ensure that enhanced operational settings are restored before building occupants return.

Outdoor Spaces

Outdoor seating is available, including outdoor tents and additional outdoor furniture in select campus locations. A map shows the location of these outdoor spaces.

Customer Service

The Customer Service Center continues operating 7 a.m. – 5 p.m. on weekdays. If urgent service is needed, dial (919) 515-2991. This number is staffed by personnel, who are working remotely and available to assist 24/7. During normal hours you may submit non-urgent requests through AiM if you are a Building Liaison. If you are accessing AiM from off campus you will be required to connect to the NC State network using the VPN Service. If you are not a liaison and need Facilities services, you may email

Mail and Packages

Mail Services will continue to operate routes, delivering mail and USPS packages to buildings across campus. For special considerations, please contact Amanda Franklin ( or 919-515-9858). Central Receiving will accept FedEx, UPS, Amazon deliveries if the drivers are unable to access the buildings. Central Receiving will contact the person listed on the packing slip or package label to arrange a time for pick-up or re-delivery. 


The university’s five central utility plants are staffed and fully functional.  Steam, chilled water, electricity and water are available for all campus facilities.

Waste Removal

Campus waste is being collected consistent with campus activity.  To request waste service, call the Customer Service Center at (919) 515-2991.


The Facilities Division installs protective barriers on campus as requested. Design and construction projects that are currently underway will continue. Anyone visiting construction project sites should notify the assigned Facilities project manager.

More about the university’s response to coronavirus is available at For additional details about the campus operations related to other university departments, visit Working@NC State During COVID-19.