Tech Support

The Facilities Finance & Administration Tech Support department is responsible for serving all IT related needs throughout Facilities Finance & Administration.  It is responsible for assisting with the following services:

  • Computer Hardware/Software Support
  • Printer Support
  • Networking Support
  • Desktop / Laptop Imaging
  • Anti-Virus Support
  • IT Equipment Purchasing
  • E-mail Support

If you need to reach Tech Support for assistance with an issue, you will need to submit a Work Order by calling our Customer Service Center at 515-2991.  The Customer Service Center will dispatch the call to Tech Support so it can be addressed in a timely manner.

If you have any password issues with your Unity ID or Email account, please call the NC State Help desk at 515-4357(HELP) and they can assist you with getting that fixed.

Frequently Asked Questions (FAQ):

Q: How do I get software installed on my machine?
A:
You need to call in a work order to the Customer Service Center at 515-2991 and the IT Manager will review the request and follow up with the user.

Q: What do I do if I am having trouble logging in to my email account?
A:
Make sure when you login you are typing your full email address: “UNITYID@NCSU.EDU” If you leave out the @NCSU.EDU part it will not work.  If you are still having issues, call the Customer Service Center at 515-2991 and issue a work order for Tech Support to come out and look at the issue.

Q: My computer does not turn on, what do I do now?
A: 
First check the computer’s power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strips also have a built in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.  If that does not solve the problem, please call the Customer Service Center at 515-2991 to issue a work order for Tech Support to come out and look at the issue.